Prices, Special Terms & Conditions of Products and Services – V1.0

Individual Services

W1TTY to W1TTY Transfers

Domestic transfers to or from non-W1TTY accounts

International transfers to or from non-W1TTY accounts

[1] Transfers to a recipient outside the EEA will be sent OUR. This means that you will pay the payment transaction fees charged by the intermediary bank in full. The recipient of the payment will not pay any of the transaction fees and will receive the full amount of the payment. We have four pricing tiers for transfers to non-EEA countries:

TIER 1: Country – ISO

• Canada - CA, Jersey - JE, Isle of Man - IM, Kuwait - KW, Switzerland - CH, United States – US

TIER 2: Country – ISO

• Australia – AU, India – IN, Mexico – MX, Russian Federation – RU, Brazil – BR, Guernsey – GG, New Zealand – NZ, Philippines – PH, Mauritius – MU, Qatar – QA

TIER 3: Country – ISO

• Tier 3 includes any country which is not listed in Tiers 1, 2 or 4.

TIER 4: Country – ISO

• Argentina – AR, Israel – IL, Paraguay – PY, Japan – JP, Chile – CL, Jordan – JO, Congo – CG, Kenya – KE, Korea Republic – KR, Suriname – SR, Djibouti – DJ, Kyrgyzstan – KG, Swaziland – SZ, Ecuador – EC, Taiwan – TW, Ethiopia – ET, Lesotho – LS, Turkey – TR, Uganda – UG, Malawi – MW, Ukraine – UA, Uruguay – UY, Guinea – GN, Monaco – MC, Yemen – YE, Indonesia – ID, Morocco – MA, Zimbabwe – ZW, Nepal - NP

Currency Exchange – Rates

The exchange rate will be as displayed to you on the W1TTY Service when you confirm your request to send money in another currency.

Currency Exchange – Fees

[3] Any currency orders placed after 10:02 pm UK time on Sunday until the applicable cut-off time on Friday (as set out below) will be treated as a weekday order (excluding public holidays).

[4] Any currency exchange orders placed after the applicable cut-off time on Friday (as set out below) until 10 pm UK time on Sunday will be treated as weekend orders.

[5] This applies to orders placed after the applicable cut-off time (as set out below) on the day before a public holiday in the UK or country of the destination currency's central bank until 8 am local time in the UK on the next working day after any UK public holiday, or 8 am local time in the country of the destination currency's central bank the next working day after the public holiday in that country.

Currency Exchange – Daily Cut-Off Times

If you would like to convert money from GBP and send it in a different currency on the same day, you will normally need to do so before the cut-off time applicable to the target currency as set out in the table below.

If you miss the cut-off time, the conversion will settle on the next business day (excluding public holidays*[5]) but at the same rate as displayed to you when you initiated the transaction.

* Currently not supported