W1TTY Global LTD
Valid as of: May 26, 2023 | Version 2.0
These Prices, Special Terms and Conditions of W1TTY Products and Services (“T&Cs”) set out prices and special terms and conditions for products and services offered and provided by W1TTY Global LTD ("Company” or “W1TTY”).
These T&Cs, W1TTY Global LTD General Terms and Conditions and other legally binding documents approved (signed) by You ("Client”) form the legal agreement between You and the Company.
Terms that are used but not defined in these T&Cs shall have the meanings ascribed to them in the W1TTY Global LTD General Terms and Conditions.
Table of Contents
- Table of Contents
- Individual Services
- Monthly Fees
- Card Fees
- Card Issuance
- Physical Card Delivery (Including Card Replacement)
- Card Transactions
- ATM Fees
- Other Card Fees
- Account Top-Up Fees
- Transfer Fees
- Transfers To/From W1TTY Accounts
- Other Incoming Transfers
- Other Outgoing Transfers
- Currency Exchange
- Currency Exchange Rates
- Currency Exchange Fees
- Currency Exchange Daily Cut-Off Times
- Special Fees for All Plans
- Limits
- Limits of Card Operations
- Other Terms & Conditions
- Linked Services List
- Definitions
Individual Services
Membership Plan | Borderless | Every1 (Standard) |
Account Category | Paid | Free |
Account Opening | Free | Free |
Account Closing | Free | Free |
Monthly Fees
Membership Plan | Price Per Month |
Monthly Fee of Borderless Plan | £7.00 |
Monthly Fee of Every1 (Standard) Plan | £0 (Free) |
Card Fees
Card Issuance
Borderless | Every1 (Standard) | |
Virtual Debit Card Issuance - 1st Card | Free | Free |
Virtual Debit Card Issuance - 2nd Card / Replacement | £1.00 | £5.00 |
Physical Debit Card Issuance (Plastic) - 1st Card | Free | Free |
Physical Debit Card Issuance (Plastic) - 2nd Card | £5.00 | £5.00 |
Physical Debit Card Issuance (Plastic) - Replacement | £5.00 | £5.00 |
Physical Card Delivery (Including Card Replacement)
Borderless | Every1 (Standard) | |
Local Card Delivery (Inside UK) | £5.00 | £5.00 |
International Card Delivery | £30.00 | Not Available |
Card Transactions
Borderless | Every1 (Standard) | |
Card Spending in UK | Free | Free |
Card Spending in EEA | Free | 0.50% |
Card Spending International (Non-EEA and Non-UK) | £0.25 | 1.50% |
ATM Fees
Borderless | Every1 (Standard) | |
ATM Withdrawal in UK | £0.10 + 0.02% | £2.00 |
ATM Withdrawal in EEA | £0.10 + 0.15% | £2.00 + 1.50% |
ATM Withdrawal International (Non-EEA and Non-UK) | £0.22 + 1.50% | £2.00 + 1.50% |
Balance View in ATM | Free | Free |
Other Card Fees
Borderless | Every1 (Standard) | |
Card Declined / Returned Transaction | Free | Free |
Card Chargeback and Dispute (Claims) | £20.00 | £20.00 |
Card Monthly Account Fee per Active Card | Free | Free |
Account Top-Up Fees
Fee is a Percentage of the Top-Up Amount
Borderless | Every1 (Standard) | |
Top-Up by Card | 3.00% | 3.00% |
Top-Up by Apple Pay | 3.00% | 3.00% |
Top-Up by Google Pay | 3.00% | 3.00% |
Transfer Fees
Transfers To/From W1TTY Accounts
Borderless | Every1 (Standard) | |
W1TTY to W1TTY Transfers Between UK W1TTY Accounts | Free | Free |
Other Incoming Transfers
Fee is Per Transfer
Borderless | Every1 (Standard) | |
Incoming Faster Payments Service (FPS) From UK Sterling Account | Free | Free |
Incoming SEPA Transfers to Recipients in UK | Free | Free |
Incoming SWIFT Transfers from Anywhere in World | £7.00 | £6.00 |
Other Outgoing Transfers
Fee is Per Transfer
Borderless | Every1 (Standard) | |
Outgoing Faster Payments Service (FPS) to UK Sterling Account | Free | Free |
Outgoing SEPA Transfers to Recipients in EEA | Free | Free |
Outgoing SWIFT Transfers to TIER 1 Countries [1] | £11.00 | £15.00 |
Outgoing SWIFT Transfers to TIER 2 Countries [1] | £14.50 | £20.00 |
Outgoing SWIFT Transfers to TIER 3 Countries [1] | £22.00 | £25.00 |
Outgoing SWIFT Transfers to TIER 4 Countries [1] | £31.00 | £35.00 |
[1] Transfers to a recipient outside the EEA will be sent OUR. This means that you will pay the payment transaction fees charged by the intermediary bank in full. The recipient of the payment will not pay any of the transaction fees and will receive the full amount of the payment. We have four pricing tiers for transfers to non-EEA countries:
TIER 1: Country – ISO
- Kuwait - KW, Canada - CA, Jersey - JE, Isle of Man - IM, Switzerland - CH, United States – US
TIER 2: Country – ISO
- Qatar – QA, Australia – AU, India – IN, Mexico – MX, Russian Federation – RU, Brazil – BR, Guernsey – GG, New Zealand – NZ, Philippines – PH, Mauritius – MU
TIER 3: Country – ISO
- Saudi Arabia, Bahrain, Oman, UAE, Luxembourg - Tier 3 includes any country which is not listed in Tiers 1, 2 or 4.
TIER 4: Country – ISO
- Monaco – MC, Argentina – AR, Israel – IL, Paraguay – PY, Japan – JP, Chile – CL, Jordan – JO, Congo – CG, Kenya – KE, Korea Republic – KR, Suriname – SR, Djibouti – DJ, Kyrgyzstan – KG, Swaziland – SZ, Ecuador – EC, Taiwan – TW, Ethiopia – ET, Lesotho – LS, Turkey – TR, Uganda – UG, Malawi – MW, Ukraine – UA, Uruguay – UY, Guinea – GN, , Yemen – YE, Indonesia – ID, Morocco – MA, Zimbabwe – ZW, Nepal - NP
Currency Exchange
Currency Exchange Rates
The exchange rate will be as displayed to you on the W1TTY Service when you confirm your request to send money in another currency.
Currency Exchange Fees
Fee is Percentage (%) of the Amount
Service | Borderless | Every1 (Standard) |
Currency Exchange (Weekdays) [1] | 0.30% | Free for up to and including £100 per calendar month (in aggregate)
0.30% per transaction over £100 in a calendar month (in aggregate) |
Currency Exchange (Weekends) [2; 3] | 0.30% | Free for up to and including £100 per calendar month (in aggregate)
0.30% per transaction over £100 in a calendar month (in aggregate) |
[1] Any currency orders placed after 10:02 pm UK time on Sunday until the applicable cut-off time on Friday (as set out below) will be treated as a weekday order (excluding public holidays).
[2] Any currency exchange orders placed after the applicable cut-off time on Friday (as set out below) until 10 pm UK time on Sunday will be treated as weekend orders.
[3] This applies to orders placed after the applicable cut-off time (as set out below) on the day before a public holiday in the UK or country of the destination currency's central bank until 8 am local time in the UK on the next working day after any UK public holiday, or 8 am local time in the country of the destination currency's central bank the next working day after the public holiday in that country.
Currency Exchange Daily Cut-Off Times
If you want to convert money from GBP and send it in a different currency on the same day, you will normally need to do so before the cut-off time applicable to the target currency as set out in the table below.
If you miss the cut-off time, the conversion will settle on the next business day (excluding public holidays[4]) but at the same rate as displayed to you when you initiated the transaction.
Currency (ISO) | Cut-off Time (GMT) | Cut-off Time (BST) |
Chinese Yuan (CNY) | 07:00 | 08:00 |
Thai Baht (THB) | 07:00 | 08:00 |
Ugandan Shilling (UGX) | 07:00 | 08:00 |
Australian Dollar (AUD) | 12:00 | 13:00 |
Bahrain Dinar (BHD) | 12:00 | 13:00 |
Hong Kong Dollar (HKD) | 12:00 | 13:00 |
Israeli Shekel (ILS) | 12:00 | 13:00 |
Japanese Yen (JPY) | 12:00 | 13:00 |
Kenyan Shilling (KES) | 12:00 | 13:00 |
Kuwait Dinar (KWD) | 12:00 | 13:00 |
New Zealand Dollar (NZD) | 12:00 | 13:00 |
Omani Rial (OMR) | 12:00 | 13:00 |
Qatar Rial (QAR) | 12:00 | 13:00 |
Saudi Riyal (SAR) | 12:00 | 13:00 |
Singapore Dollar (SGD) | 12:00 | 13:00 |
United Arab Emirates Dirham (AED) | 12:00 | 13:00 |
Croatian Kuna (HRK) | 14:00 | 15:00 |
Bulgarian Lev (BGN) | 14:30 | 15:30 |
Indian Rupee (INR) | 15:30 | 16:30 |
Indonesian Rupiah (IDR) | 15:30 | 16:30 |
Malaysian Ringgit (MYR) | 15:30 | 16:30 |
Philippine Peso (PHP) | 15:30 | 16:30 |
Czech Koruna (CZK) | 07:00 | 08:00 |
Hungarian Forint (HUF) | 07:00 | 08:00 |
Mexican Peso (MXN) | 07:00 | 08:00 |
Romanian Leu (RON) | 07:00 | 08:00 |
Russian Ruble (RUB)1 | 07:00 | 08:00 |
Polish Zloty (PLN) | 07:30 | 08:30 |
Turkish Lira (TRY) | 07:30 | 08:30 |
Danish Krone (DKK) | 08:30 | 09:30 |
Norwegian Krone (NOK) | 08:30 | 09:30 |
South African Rand (ZAR) | 08:30 | 09:30 |
Swedish Krona (SEK) | 08:30 | 09:30 |
Swiss franc (CHF) | 08:30 | 09:30 |
Euro (EUR) | 12:50 | 13:50 |
US Dollar (USD) | 14:30 | 15:30 |
Canadian Dollar (CAD) | 13:20 | 14:20 |
[1] Currently not supported
Special Fees for All Plans
Service | Fee |
Dormant Account Administration [1] | 0,5% per calendar month on the amount of funds held in the dormant account but not less than GBP 1.00 per month. |
Funds Administration [2] | 0,5% per calendar month on the amount of funds held and administered by W1TTY but not less than GBP 1.00 per month. |
[1] A dormant account is an account that has had no financial activity for 12 or more consecutive months.
[2] Provided that the Client does not transfer his funds from his e-money account before the account closure or upon the closure of the account does not instruct the Company to transfer them to an account opened with another financial institution, the Company charge the Client the funds administration fee. The fee is charged monthly and deducted from the Client’s funds held by the Company.
Limits
Limits of Card Operations
Timeframe | Borderless Plan | Every1 (Standard) Plan |
Per transaction | Transaction purchase limit - £20,000
Transaction internet purchase limit - £20,000
Transaction contactless purchase limit - £500
Transaction cash withdrawal limit - £2,500 | Transaction purchase limit - £10,000
Transaction internet purchase limit - £5,000
Transaction contactless purchase limit - £150
Transaction cash withdrawal limit - £500 |
Daily | Daily purchase limit - £50,000
Daily internet purchase limit - £20,000
Daily contactless purchase limit - £1,000
Daily cash withdrawal limit - £5,000 | Daily purchase limit - £10,000
Daily internet purchase limit - £5,000
Daily contactless purchase limit - £150
Daily cash withdrawal limit - £1,000 |
Monthly | Monthly purchase limit - £100,000
Monthly internet purchase limit - £50,000
Monthly contactless purchase limit - £5,000
Monthly cash withdrawal limit - £20,000 | Monthly purchase limit - £20,000
Monthly internet purchase limit - £10,000
Monthly contactless purchase limit - £1,500
Monthly cash withdrawal limit - £4,000 |
Other Terms & Conditions
- BINDING EFFECT 1.1. By receiving the Company’s services and using its products, the Client undertakes to be bound by these T&Cs. 1.2. Any additional terms and conditions, including but not limited to W1TTY Global LTD General Terms and Conditions, which regulate the relationship between the Company and the Client that is not stated in these T&Cs, as well as any additional services or products that the Company provides or makes available to the Client from time to time not covered by these T&Cs, may be subject to a separate agreement or annex executed between the Company and the Client. In case of any conflict between these T&Cs and separate agreements or annexes concluded between the Company and the Client, the terms of a separate agreement or annex shall prevail.
- T&Cs CHANGES 2.1. Without prejudice to other provisions of these T&Cs, the Company reserves the right to unilaterally change these T&Cs at any time at its own discretion. 2.2. A revised edition of these T&Cs will be provided to the Client, or the Client will be informed where a revised edition of T&Cs is available for familiarisation. 2.3. In the event that the Client disagrees with the proposed changes to these T&Cs, the Client has the right to terminate these T&Cs free of charge and with effect at any time until the date of their proposed date of entry into force. The Client’s notice rejecting changes to these T&Cs will be deemed as a notice of termination of these T&Cs. 2.4. The Client is not entitled to unilaterally change, amend or alter provisions of these T&Cs.
Linked Services List
maintaining the account | The account provider operates the account for use by the customer. |
arranged overdraft | The account provider and the customer agree in advance that the customer may borrow money when there is no money left in the account. The agreement determines a maximum amount that can be borrowed, and whether fees and interest will be charged to the customer. |
unarranged overdraft | The customer borrows money when there is no money left in the account (or when the customer has gone past their arranged overdraft limit) and this has not been agreed with the account provider in advance. |
refusing a payment due to lack of funds | The account provider refuses a payment from the customer’s account because there is not enough money in it (or it would take the customer past their arranged overdraft limit). |
allowing a payment despite lack of funds | The account provider allows a payment to be made from the customer’s account although there is not enough money in it (or it would take the customer past their arranged overdraft limit). |
direct debit | The customer permits someone else (recipient) to instruct the account provider to transfer money from the customer’s account to that recipient. The account provider then transfers money to the recipient on a date or dates agreed by the customer and the recipient. The amount may vary. |
standing order | The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer’s account to another account. |
sending money within the UK | The account provider transfers money, on the instruction of the customer, from the customer’s account to another account in the UK. |
sending money outside the UK
| The account provider transfers money, on the instruction of the customer, from the customer’s account to another account outside the UK. |
receiving money from outside the UK | When money is sent to the customer’s account from an account outside the UK. |
cash withdrawal in pounds in the UK | The customer takes cash out of the customer’s account in pounds at a cash machine, bank or Post Office in the UK. |
cash withdrawal in foreign currency outside the UK
| The customer takes cash out of the customer’s account in foreign currency at a cash machine or, where available, at a bank outside the UK. |
debit card payment in pounds
| The customer uses their debit card to make a payment in pounds. This can be in a shop, online or over the phone. |
debit card payment in a foreign currency | The customer uses their debit card to make a payment in foreign currency. This can be in a shop, online or over the phone. |
cancelling a cheque | The customer asks the account provider to cancel a cheque that the customer has written. cancelling a cheque The customer asks the account provider to cancel a cheque that the customer has written. |
Definitions
ATM (“Automated Teller Machine)
| is a machine that dispenses cash or performs other financial services when you insert a payment card |
EEA (“European Economic Area”)
| consists of the Member States of the European Union (EU), Iceland, Liechtenstein and Norway. |
Faster Payment | is a real-time payment which means that any money sent is received in near real-time. |
Public holidays | mean days when banks are closed. |
SEPA (“Single Euro Payments Area”) | is a pan-European network that allows you to make payments in euros. |
SWIFT (“Society for Worldwide Interbank Financial Telecommunication) | is a global network that allows you to make cross-border payments. |
UK | is the United Kingdom. |
Weekday | is any day of the week from Monday to Friday calculating according to the Greenwich Meant Time (GMT). |
Weekend | is any day of the week from Saturday to Sunday calculating according to the Greenwich Meant Time (GMT). |